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I want to place an order with you, but the registration form keeps loading. Why cannot I register my order online with you?

The page may fail to respond if it is processing the files, you have been trying to attach with the order placement form. Therefore, try to send the files to the customer support team via email. You may also check whether you have filled out the required fields.

I have chosen an improper deadline/type of writing/paper length/complexity level. Can I edit the details even after I have registered my order with you?

If you need to modify paper descriptions and order requirements, you have to notify the customer support agents of your decision and they will do everything instead of you. You will not be able to change the description on your own since such details affect the total order price. Besides, as soon as you register the order, your assigned writer takes into account the initial requirements. In case of changes, you have to compensate so that the writer adjusts the writing process to new requirements.

Can I ask my writer to extend my paper if I need a few extra pages?

Sure, you can ask the writer to provide you with extra pages if you place an additional order on the website. This option is available in your personal account when you go to the order details and click the “Additional order” button. In cases when you do not understand how to do that, you can count on our live chat support.

How can I see when a writer is assigned to work on my paper?

When the writer is assigned to work on your order, you will see his/her writer’s ID in the line “Writer.”

Can I order a paper draft?

You can place a draft order separately from the main paper. It is an additional order one page in length, and it will be delivered after half the deadline expires. Keep in mind that it is extra paid.

How can I request a revision?

When you request a revision within 48 hours after the paper delivery, you can send a revision request for free. If the order is long (more than 20 pages), you have the whole 30 days to request a revision. You need to go to the list of completed orders and press the “Request a revision” button. After that, you have to send the writer your revision remarks on what should be corrected. Please do not forget to specify the deadline for revision.

Can I change my personal details in my profile?

Sure, you just have to log in to the account and choose the “Edit” option. You will be able to adjust the email address, phone number, and other information there. Just do not forget to save the information after the updates.

How long should I wait till you assign me a writer?

Our company’s customer support agents do their best to find the most appropriate writer within the shortest terms possible. It may take a few minutes or even a few hours depending on the paper description, deadline, complexity, and other order details.

I would like to send a revision, but the free revision period has come to an end. Can I still ask my writer to revise the paper for me?

You can use the paid revision option. Just place a new order on the website and choose “Revision” as the order type.

How can I communicate with the writers at your company?

We have a direct messaging system on the website that allows you to send text messages. To exchange these messages, you need to be logged in to the profile. If you have something urgent, you are welcome to rely on our customer support help.

Where will I find my completed paper?

Go to your personal profile and download the file from completed orders. The documents that our writers upload stay there forever, so you can have access to them at any time. You also receive notifications to your email at the time when your paper is uploaded.

I need professional help with my online test. Can you help me with that?

Feel free to count on us when you need assistance with online quizzes or exams. We have writers who are specialists in multiple disciplines, so you can place a paper on any topic and in any subject area. Once we find a writer who will be available at the time when your test takes place, be sure to upload all the necessary instructions and study materials. You need to provide the specialist with all the required information necessary for ample preparation for taking the test. Moreover, you have to indicate the exact time when the test starts as well as mention its duration. Last but not least, specify your time zone since we have clients from different corners of the world. When it comes to the online tests, it is necessary that the writer turns up at the needed time.

Can your specialists provide a coding assignment for me?

We do not have specialists who are knowledgeable about coding or IT-related assignments. Therefore, it is not possible to place such paper with us.

How will I get notifications?

You will get automatic email notifications of the order-related activities on the website. Besides, you can also request SMS notifications and phone calls.

How can I see when my order has been assigned?

You can see all this information in the order details. Pay attention to the order status: if it says “Processing,” it means that the writer has been assigned. If it stays on “Payment verification” stage, it means that we are still waiting for your payment or its confirmation. When the status is “Sent,” the order has been completed and you can find it now in the “Files” section.

When will I get my paper?

Custom written papers provided by our company are uploaded to the system according to the set deadline. Remember that the countdown starts the moment the order is submitted to us and verified.

I face troubles registering the custom order online. Why may I have it?

If the website does not enable you to register the order online, first of all, check if all required fields have been filled out. Then pay attention to the files you have attached. If they exceed the size allowed, you should send the files via email. Do not forget to provide your order ID in the title of your email.

Where will I find my custom-written paper?

You need to go to the “Completed orders” section and check whether any files have been attached by the writer. If the deadline has expired, but you have found no files, it is a reason to address our customer support agents for assistance.

I have troubles with the order payment. What should I do about it?

If there are some financial troubles, we can forward your request to the Financial Department since we do not deal with payments directly. However, if there are no severe problems, we recommend you to pay from another web browser or to use another credit card.

Do you deliver papers earlier if your writers complete them well before the deadline?

Our writers work strictly according to the set deadlines. If you need the paper sooner, make sure to compensate for the change of the deadlines.

Can I receive the paper via email upon completion?

We deliver papers via email in rare cases — when you cannot log in to the system. In regular cases, however, we upload papers to the system. You also get a notification via email with the link to where the order can be downloaded.

I have purchased the supreme writing package and I wonder whether I am able to choose a preferred writer for my order?

When you choose to purchase the supreme writing package, you are not given a possibility of selecting a specific writer on your own. You are just guaranteed that one of the top 30 writers will be assigned, but you cannot know for sure which one. Additionally, when you buy this supreme package, you get a plagiarism report as a proof of originality of content. If you have a preferred writer, the specialist who has already done assignments for you, you can submit your subsequent order by choosing a “Preferred writer” option and selecting a premium writing service. Our Writing Department will strive to assign the indicated expert to your paper immediately, and you will be also granted a report on plagiarism.

I would not like to leave my contact information, i.e. phone number. Can I do without that?

We do not forcefully obligate clients to share their phone numbers if they do not want to. However, it enables our customer support agents to contact them immediately in urgent cases. So, by providing valid contact information, you can ensure effective communication.

Is your service private? Do you share the information clients provide with the third parties?

We have a strict confidentiality policy when privacy in all terms is guaranteed. So, information that you provide us with will never be disclosed to the third parties. Writers and clients do not know the names and genders of each other either.

Can I request only one revision within the free period?

No, you can request as many revisions as you can within the limited time range.

Can I check somehow if the content of my paper is authentic and not plagiarized?

Our company is obligated to provide plagiarism-free writing. Before delivering papers to clients, we scan them via anti-plagiarism software. So, you can be assured of the originality of writing.

Which writer will be assigned to work on my paper?

If you are worried about the quality of writing, be calm — our company can find appropriate writers with relevant qualifications to match your instructions. We have a rich team of writers who are well versed in different disciplines, so you can order any paper.

How can I know whether my order has been proofread or edited?

Among the VIP services, we have editing and proofreading options on the list. So, you are free to choose them separately at an additional payment. Once you pay for the chosen option, your paper will sent to an editor after it is written.

Can I check if the writer is working on my order or not?

You can keep track of the writing procedure by monitoring the process in the order details, specifically the order status. If it says “New,” it means that the financial transaction was conducted successfully. If it says “Processing,” it means that the writer is working on it. The status “Sent” means that your paper is uploaded to your account. Besides, you can keep track of the writing procedure by ordering a VIP option called “SMS notifications.” You will receive text messages every time the status of your writing projects changes.

I have picked improper paper urgency. Can I edit the details?

Please notify the customer support team of your decision — they will help you submit the updates on your behalf. Keep in mind that when you shorten the deadline, you will have to pay the compensation for it. Our customer care agents can also help you calculate the difference in the price that you have to pay.

I would like to choose the same writer, who has already provided papers for me, for my current order. Can I do that?

Please use the “Preferred writer” option if you want to select a writer on your own. You need to find the ID of the writer and insert it into the corresponding field. This option will cost additional 15% to the total order price. This extra price will go directly to your assigned writer as a motivation to prioritize the paper.

What are the duties of your agency? What kinds of services do you provide?

After you register the order online with us, you can be sure that you will be guaranteed round-the-clock support from our customer care agents. Besides, we are responsible for finding the best-matching writing expert who will successfully deal with the paper. Further, we guarantee on-time delivery of papers and a careful plagiarism check.

Are your writers capable of handling complicated papers?

Yes, our writers can tackle really challenging tasks since many of our writing experts have Master’s and Ph.D. degrees. You can even send us instructions and check whether we can handle it correctly.

I have troubles paying for the paper. Why is it not possible to pay for it?

Sometimes there may be authorization errors and payment mistakes. They may be connected to some fallacies in the web browser. More so, they may be connected with the problems with your banking card. Thus, try using another browser/device/card or reach your bank directly.

I press the “Proceed” button, but the order is not registered nonetheless. How to place the order?

If you have uploaded files with the registration form, the process of registering the order online may be delayed. Make sure their size does not exceed the allowed minimum. Send the files to the customer support team via email.

I paid for the paper, but you are still asking me to pay for it.

You need to double-check for sure if the payment was really conducted. Please go to the inbox and find the payment receipt, then forward it to the customer care agents. If you have found no receipt neither in the inbox nor in the trash can, please go to the banking account and see whether money has really been withdrawn from it. If you do not have the receipt and your money has not been withdrawn form your account, it follows that the payment was not conducted successfully. Try to pay for your order by using another browser/card/device/payment processing agency.

I would like to check whether my assignment can be handled. Can I do it before placing the paper online with you?

Just send us your instructions and our customer care agents can clarify with the Writing Department whether the assignment is doable.

I would not like to provide my email address or phone number. Can I skip this step?

You can skip it, but it may risk the quality of communication. If you provide us with your phone number, our customer support agents will be able to contact you immediately if needed.

I got a message that the order will be refunded. I wonder how long this process will take?

On our part, we promise to handle this process within three or five business days. However, the effectiveness of the process also depends on the operation of your bank.

How can I contact my assigned expert?

Messages can be sent in the text form via a direct messaging system. Phone calls are not allowed. You can ask questions, provide clarifications, examples, etc. In case you do not have an opportunity to access your account, you can send your message to us via email and we will forward it to your writer.

Where will I find the completed order?

Finished papers are uploaded to the system, so you can get access to it after you log in to the account. The file will be available in the “Completed orders” section and you will be able to get access to it at any time. If the deadline has expired but you see no file in the system, contact the customer care agents for assistance.

When will you send me the completed essay?

Papers are uploaded according to the set deadline. So, expect your essay closer to the due date that you have indicated while registering it. The due date can be checked in the section “Delivery.”

My task requires a specific book to be completed. Can my assigned writer buy the materials for me?

The company’s policy predetermines that our clients need to provide all the needed materials on their own. Even if you need to purchase some books, you need to do it on your own and then share them with your assigned writer.

I was trying to place my order for a few times but no success. Why cannot I register the order?

Try to reload the page. The order placement process may not be successful when you attach too many files or if they exceed the allowed size. Delete the attached files and rather send them via email.

My instructor asked me to add the extra page. Can I pay for this service?

Yes, sure, log in to your account and place an additional order. This service is paid extra. After you place this additional order, it will be linked to the original paper.

I mentioned the wrong deadline. Is it possible to modify it?

You can change the deadline if you pay compensation for the order. You need to inform the customer care agents about your decision — they will help you calculate the price difference.

What kind of order should I pick if I cannot find the relevant one on the list?

You can provide us with your instructions and we will investigate them to help you choose the best-matching order type.

Do you ensure authentic papers?

All writing tasks are plagiarism-free since we scan each paper for plagiarism. We adhere to the integrity principles. It is a priority for us to ensure satisfaction guarantee for our clients. Besides, when it comes to research process, we also assign the task to such writers who are qualified enough to provide the study from scratch. Additionally, you will be able to check the delivered work for plagiarism by our program – PlagiarismSearch. Pay attention that we do not use such a scanner as Turnitin since it saves the scanned files, which means they cannot be checked twice.

Do you ensure privacy of services?

Yes, confidentiality is guaranteed. We keep all information in confidentiality and no personal and contact information is shared. You can be assured that none of your data will ever be disclosed.

Will you deliver my assignment according to the deadline?

When cooperating with us, you can get all guarantees that your paper will be uploaded according to the set deadline no matter what the paper complexity or deadline is. Just make sure the deadline is realistic so that the writer could physically cope with it.

Can I discuss prices for the paper I want to order from you?

We have a fixed pricing policy, so we do not give our clients an opportunity to negotiate prices or bid for them. There are specific criteria that impact the overall price, such as the deadline, the paper length, the complexity level, and the type pf assignment among others. In case of questions, you can always address our support agents. Besides, you should know that our company offers its customers generous discounts that can reduce the cost of your writing projects.

Can I talk with the writer if I have questions?

We do not give our clients an opportunity to make phone calls and talk with writers, but it is possible for them to send text messages via the direct messaging system.

The order placement form has frozen and I cannot place the order. What may be the reason for that?

The delay is connected to the exceeding files that you have attached to the form. So, try not to upload too many files. Instead forward them to your writer via email with the help of our customer support team.

I have an online test that will be one hour in duration. I would like to get your help with it. Do you have experts who can assist me?

You need to clarify whether we have available writers at the time that you need. After you agree on their availability during the needed hours, you should then provide us with the test description, requirements, and study materials needed for the preparation.

Can I get my project refund in form of bonus credits instead of money? How can I use them?

Sure, just mention it to the customer support team and they will forward your request to the Financial Department. You will receive the money in the equivalent of bonuses and you will be able to pay with them for your next orders — either fully or partially. Remember that bonus credits will be issued to you once your refund application is approved.

When will I get the paper and how will I be able to download it?

When you register an order online, you need to specify the time frame and place a specific deadline. If you specify 48 hours as a paper urgency, it means that you will receive the paper within 48 hours. After the deadline expires, your writer will upload it to the system and you will be able to download it from your personal account. Besides, you will get an email notification where you will find the link where you can upload the paper from.

What paper type should I pick when registering?

To better understand what order type you should choose, please contact the live chat support agents and send them information on your order. When they read the paper description carefully, they will analyze the requirements and will help you come up with the right option.

Can I be certain that you will provide a top-quality paper for me? Do you guarantee grades?

We never promise any specific grades since the evaluation process is subjective and depends on your professor. However, we can only boost up your confidence by ensuring premium quality of writing. Our writers can certainly guarantee excellent quality of writing since they hold Master’s and Ph.D. degrees. More so, we have specialists in diverse areas and disciplines. When you cooperate with our company, you can also take a look at sample page online and become certain that the papers will meet your expectations.

Is it possible to get my order earlier?

Our writers upload papers strictly according to the deadline. So, you will not get your paper well in advance. However, if you need to submit your paper earlier due to the change of instructions, keep in mind that you can pay compensation and then your writer will be able to deliver the paper earlier.

Who will be writing my task?

If you are worried about the quality of your academic writing assignments, be sure that your assigned writer will be a real professional in the field. All writers have in-depth experience, and we guarantee that your paper will be written in the best way.

I would like to check first if you can manage my assignment. Is it possible to clarify that before placing the order with you?

Sure, send a message to our customer care agents and provide them with the paper description. The agents will check your instructions and then get back to you with the reply.

What should I know about your pricing policy before I order my paper from you?

Keep in mind that we have fixed prices and they depend on many factors. Specifically, the total sum of the order will be affected by the academic complexity level, deadline, paper length, and other criteria. You are able to calculate this price before you place the order with the help of an online calculator.

How will I get my finished assignment?

You will get a notification via email that the paper has been uploaded. You will be able to click the link for download and then you will be forwarded to the “Files” section in your personal account. Only after you log in, you will be able to download the paper.

I would like to order a paper from you, but it is partially written already. Can you help me finish it?

Sure, we have writers who can help you finish the paper. Just provide us with the parts you have written and send the general paper requirements. Your assigned writer will do their best to make the paper logical, consistent, and coherent in content.

What is your work schedule?

Our company operates 24/7, so you are welcome to place an order with us any time.

Can you work on an urgent assignment?

Yes, we have the writers who are capable of handling papers with an urgent deadline. So, feel free to contact us for help even if you are short of time. Try to set realistic deadlines, though, and clarify whether there are available writers to handle your task before ordering it.

Can I choose the writer who has already provided papers for me. I am satisfied with the previous assignments and would like him/her to continue working on my assignments.

Find the writer’s ID in the “Completed orders” section in your account and copy it. Insert it into the order placement form of the new order. Use the preferred writer’s option that costs extra 15% to the total order price. After you pay for it, the paper will be assigned to the writer.

Can you grant me revision if I need my paper to be corrected?

Sure, our company ensures a revision option to guarantee customers’ satisfaction with the services they get from us. Keep in mind that we have a free revision option within 48 hours after the deadline expiration. If you change requirements, you need to place a paid option since the writer will need compensation to start working on some updates.

Can you guarantee me an A?

We never guarantee grades as grading is a subjective procedure depending on a variety of factors and the personality of your professor specifically. Still, on our part, we are responsible for the quality of writing you need.

Can my texts be scanned for plagiarism with your service?

When you order VIP services, you will be granted a plagiarism report as a proof that your paper is original. Additionally, you will have a chance to get your writing projects tested for authenticity for free within a year.


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